Refund Policy

Our approach

We want you to be confident before you subscribe, which is why we offer a free trial and a 1-month plan. If something is not right after you buy, contact us and we will work with you to resolve it.

When a refund may apply

• Service not working: if the service does not work on a supported device and our support team cannot resolve the issue after troubleshooting, you may request a refund within 7 days of activation.
• Duplicate payment: if you were charged twice for the same order, the duplicate charge will be refunded in full.
• Not activated: if your subscription was never activated, you may request a full refund.

When a refund usually does not apply

• Change of mind after the service has been activated and used successfully.
• Problems caused by an unsupported device or an internet connection below the recommended speed.
• Accounts suspended for breach of the Terms, such as sharing access or exceeding connection limits.

How to request a refund

Use the contact form and choose Payment questions. Include your order reference and a short description of the problem.

Processing

Approved refunds are returned to the original payment method. Card and PayPal refunds typically appear within 5–10 business days, depending on your bank or provider. Cryptocurrency refunds are calculated in US dollars at the original order value. Redeemed Sonix gift cards are refunded as gift card credit.

Chargebacks

Please contact us before opening a dispute with your bank or PayPal — most problems can be solved faster directly.