Privacy Policy
Last updated
Summary
Sonix IPTV ("Sonix", "we") collects only the personal information needed to provide subscriptions, respond to requests and keep the service secure. We do not sell your personal information, and we do not share it for cross-context behavioral advertising.
Information we collect
| Category | Examples | Source |
|---|---|---|
| Identifiers and contact details | Name, email address, phone number, country | You, through our forms and checkout |
| Order information | Plan, number of connections, price, order reference, payment status | You and our payment providers |
| Request content | Messages, device type, support topic, notes | You |
| Technical and security data | A one-way hash of your IP address, request timestamps | Automatically, when you submit a form |
We do not receive or store full card numbers or card security codes. Card and PayPal payments are processed by the payment providers on their own secure pages under their own privacy policies.
How we use information
- To process orders, verify payments and send activation details.
- To review trial requests and send trial instructions.
- To respond to support requests.
- To prevent fraud, spam and abuse (for example, rate limiting and duplicate-request checks).
- To meet legal, tax and accounting obligations.
Sharing
We share information only with service providers that help us operate — such as payment processors and hosting providers — under contracts that limit their use of it, or where required by law.
Retention
We keep trial requests and support messages only as long as needed to handle them and for a limited period afterwards, and order records for as long as required for accounting and legal purposes. Data that is no longer needed is deleted or de-identified.
Security
The site is served only over HTTPS. Access to stored data is restricted, IP addresses are stored only as salted one-way hashes, and payment webhooks are verified by signature.
Your rights
Depending on where you live — including under the California Consumer Privacy Act (CCPA) as amended by the CPRA and similar state laws — you may have the right to know, access, correct and delete your personal information, and to opt out of its sale or sharing. Sonix does not sell or share personal information. To make a request, use the contact form and choose "General inquiries". We will verify your request and will not discriminate against you for exercising your rights.
Cookies and analytics
The site uses your browser's local storage only to remember your selected plan and form progress on your device. We do not use advertising cookies.
Children
The service is not directed to children under 13, and we do not knowingly collect their personal information.
Changes
We will update this page when our practices change and revise the date at the top.
Contact
Questions about this policy can be sent through the contact form.