Let's Get You Connected.
Questions about setup, your IPTV subscription, the player app, your internet connection, a payment or whether your Smart TV is compatible? Send a message and Sonix IPTV customer support will reply by email.
How can we help?
Choose a topic above or in the form. Including your order reference, device model and what happened helps us solve it on the first reply.
Before you write
- Restart the app, device and router
- Check another app streams normally
- Re-enter your details exactly as sent
How support works.
How quickly will support reply?
Messages are answered in the order received. Including your order reference, device and a clear description helps us reply with a fix the first time.
What should I include in a support request?
Your order reference (if you have one), device model, app name, what you expected, what happened instead and roughly when it happened.
What should I try before contacting support?
Restart the app and device, confirm your internet connection works in another app, and check that your subscription details were entered exactly as sent.
How can I fix IPTV buffering?
Restart your device and router, switch to a wired or 5 GHz Wi-Fi connection, close other bandwidth-heavy apps, and lower the stream quality if your speed is below about 10 Mbps.
If buffering continues on every channel, run a speed test on the streaming device and send the result to support along with the channel name and time.
Why is my TV guide (EPG) empty?
The guide usually needs a refresh after first setup. Update the EPG in your app settings, then check that your device's date, time and time zone are correct.